How to Cancel a Class or Event

Written By bookthatin

Last updated 5 months ago

Cancelling a class or event allows you to stop it from being bookable, whilst also giving you access to the event from your admin area.

If you just want to delete a class/event or remove it from your admin area completely, as well as stopping customers from booking, then you should Archive it.

Cancelling an event means you can still edit the event, access the Attendance Register and perform other actions, but no one can book.

You may also wish to view How to delete or archive a class or event or How to Hide a Class or Event from your Public Widget Booking Page

Here's how you cancel an event:

Step-by-Step Instructions

1. Go to the Group Overview

  1. Log in to your BookThatIn account.

  2. Navigate to the Group Overview page.

  3. Locate the class or event you want to cancel.

    • For example: Junior Class or Tots Class.

2. Edit the Class or Event

  1. Click Edit next to the class or event you wish to cancel.

  2. Scroll down to the bottom of the first page.

3. Mark as Cancelled

  1. Find the option labelled Cancelled.

  2. Switch it to Yes.

  3. Click Next, then Save.

4. What Happens Next

  • The class will still appear in your Group Overview, so you can:

    • View registers.

    • Perform admin actions.

  • However, customers will no longer be able to book the class on your:

    • Public booking widget.

    • BookThatIn website.

This makes the class inaccessible for bookings while keeping it available for your records.

Conclusion

Cancelling a class or event in BookThatIn is straightforward. By switching it to cancelled at the booking type level, you ensure that all linked dates and terms are closed for bookings, while you still retain access for administration.