When you make a booking through Book That In, your card details are stored on your account securely through Stripe.

This makes re-booking very easy, and also makes it possible for a business to easily process a refund, should that be required.

You may wish to update or remove the card which is linked to your Book That In account - if, for example, it expires, or you don't wish to use it again in future.

Card details are stored in 2 different places, depending on whether you are paying for an ongoing subscription or an event/course. 

Keeping your payment information up to date ensures uninterrupted access to your subscribed services. Follow these simple steps to make sure your card details are accurate and current. 

This video will show you how to update your card for subscriptions:

Step by Step Instructions:

1. Log into your account

  1. Click the "Login" button located in the top right-hand corner.
  2. Enter your Book That In login details.
  3. If you've forgotten your password, click the "Forgot your password" link at the bottom of the login page and follow the instructions to reset it.

2. Access Account Settings:

  1. After logging in, you have two options:
  2. Option A: Click the "Edit Account Settings" link or the shortcut in the field.
  3. Option B: Click on your profile (email address) located in the top right-hand corner.
  4. Both options lead to the same place, your account settings area.

3. To Update Your Payment Card On Your Subscriptions:

In the account settings area, locate and click on the "Your Subscriptions" button.

4. Update Card Details:

  1. You'll see a list of your active subscriptions through Book That In.
  2. Locate the subscription for which you want to update the card details.
  3. Click the "Update Card" button associated with that subscription.

5. Enter New Card Details:

  1. A pop-up window will appear.
  2. Enter the new card details, including card number, expiry date, and any other required information.
  3. Double-check that all the details are accurate.
  4. Click the "Update" button to save the new card details.

6. Wait for Backend Processing:

 Wait briefly for the system to process the update in the backend.

7. Refresh and Verify:

  1. Refresh the page.
  2. Verify that the new card number is now displayed in the subscription details.

Troubleshooting Tips:

  1. If you encounter issues, ensure you've entered the correct postal code.
  2. Double-check the accuracy of the card number, expiry date, and all other entered details.

If you encounter any difficulties, don't hesitate to reach out to support@bookthatin.com for assistance. Thank you for watching!