Book That In
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How do I change the Email Address on my Book That In Account?
Is Book That In Secure?
How do I update or delete my personal data that is stored in Book That In
How to update or remove card details on your Book That In account for subscriptions and class/event bookings
Step by Step Guide to Setting Up Your Business on Book That In
Create Your Company on Book That In
How to customise your automated emails in Book That In
How to embed your booking widget on your website
How to Set Up and Use Booking Categories on your Widget
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Account Set Up
Introduction to Book That In
Introducing the Group Overview - How to manage classes and events
Addresses and Venue Locations
How to set up a new address or venue location
How to switch your classes or events to run Online
Embedding Your Booking Widget
Creating Deep Links to a Specific Address or Category on your Booking Widget
How to Embed Your Booking Page / Widget on a Wix Website
Booking Types - Events, Classes & Appointments
How to stop people booking your class or event
How to view and print your attendance registers
How to set up Appointments to take bookings for 1:1 meetings
What does 'Link to Attendees' do?
How to Add a New Group Event or Class to Book That In
How to update your bank account in Stripe
How to send your customers a receipt
How to Set up and Link Stripe to your Book That In Account
How to remove an old Stripe account and link up a new one
Staff / Users Section
How to add a staff member or teacher to your account
Tickets, Trials and Booking Options
Booking Options for Classes & Events
Introduction to Trials - How They Work
Can I send my customers a Private Booking Link?
Can I take a deposit or allow customers to pay 50% now and 50% later?
How to move a trial booking to a different date
How to manually add a customer booking
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Re-bookings: What is Auto Re-enrolment and how to set it up and use it
Price Bands and Extras
Introduction to Price Bands and Extras - Setting different ticket prices and options
Where to create (or edit) Price Bands and Extras
How to add booking options for multiple people in a single booking
How to create a Price Band for a full block or term using the auto calculator
How to create a drop in or single session ticket option with Price Bands
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Cancellations and Transfers
How to process a full or partial refund
How to transfer or move a Group Event booking
How to Process an Additional Charge or a Refund
Vouchers and Discounts
How to add a discount voucher code
An Introduction to Subscriptions
Subscription Frequently Asked Questions (FAQs)
How to Set up a Subscription
Subscription Payment Failed - How to get customer to update their card details
How to Pause a Subscription
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How to tailor confirmation emails to a particular Booking Type or Address
Full List of Email Merge Tags
How to add a bespoke waiting list form to your Book That In account and ask for extra information
Payments: Why is my customer's payment not going through?
My classes, events or appointments aren't showing on my widget
My venue address is still appearing as an option on my widget even though I have removed my booking types from the widget
How do I or one of my customers reset our password?
Frequently Asked Questions
Can I add notes for a customer to an Attendance Register in Book That In?
How to send emails to your customers or attendees
How to manage and notify waiting lists on Book That In
How to take your Franchisor Fee automatically from franchisees in Book That In