Common Problems

Payments: Why is my customer's payment not going through?
There are a few common reasons why a card payment may not go through. Here are the three main reasons: Card details are entered incorrectly. Yep, it&#x...
Fri, 24 Jul, 2020 at 8:10 AM
My classes, events or appointments aren't showing on my widget
If your booking types aren't showing up on your Widget, there's a couple of common reasons for this. Fortunately both are easy to fix! 1) The ...
Mon, 16 Aug, 2021 at 1:09 PM
My venue address is still appearing as an option on my widget even though I have removed my booking types from the widget
Your venue address will show as an option on your widget as long as it is linked to class type that has a term with future dates in it, even if that term has...
Thu, 6 Sep, 2018 at 12:19 PM
How do I or one of my customers reset our password?
Resetting your Book That In password is super easy. Navigate to https://bookthatin.com/Account/ForgotPassword Enter your email address.  You will the...
Thu, 7 Jan, 2021 at 10:06 AM