Common Problems
There are a few common reasons why a card payment may not go through. Here are the three main reasons: Card details are entered incorrectly. Yep, it...
Fri, 24 Jul, 2020 at 8:10 AM
If your booking types aren't showing up on your Widget, there's a couple of common reasons for this. Fortunately both are easy to fix! 1) The Bo...
Mon, 16 Aug, 2021 at 1:09 PM
Your venue address will show as an option on your widget as long as it is linked to class type that has a term with future dates in it, even if that term has...
Thu, 6 Sep, 2018 at 12:19 PM
Resetting your Book That In password is super easy. Navigate to https://bookthatin.com/Account/ForgotPassword Enter your email address. You will the...
Thu, 7 Jan, 2021 at 10:06 AM
When making a booking through Book That in, you will be required to create an account. Occasionally, users will experience an issue creating their accou...
Sat, 27 Jan, 2024 at 12:39 PM
If your customers aren't receiving their system-generated emails (such as confirmation emails), or you aren't receiving emails when someone books, t...
Fri, 17 May, 2024 at 7:02 AM