When making a booking through Book That in, you will be required to create an account.

Occasionally, users will experience an issue creating their account, where they will see the error message. "validation failed".

What Does 'Validation Failed' Mean?

Book That in uses a service provided by Google called Recaptcha, which allows us to automatically identify if someone creating an account is a genuine human being, or is a bot.

If you see the error message "validation failed", then, for some reason the check has failed, and Google thinks you are a bot.

What Can I Do About This?

It's unclear why genuine human beings sometimes fail this Recaptcha check from Google, however there are a few things you can try to get around this:

  1. Try booking on a different device
  2. ⁠Change to wifi if you're on mobile data or the other way round, then try again.
  3. In your browser settings, disable the privacy setting "Prevent cross-site tracking”, and try again.

If none of these solutions work for you, please contact us on support@bookthatin.com and we will create an account for you and provide you with login details. You will then be able to login and change your password, and you will be able to book.