Managing Bookings

How to Cancel (and Optionally Refund) a Customer's Booking for Group Events
This tutorial explains how to cancel one of your customer's bookings, specifically when they've booked for group events like classes, workshops, or ...
Tue, 22 Aug, 2023 at 11:02 AM
How to process a full or partial refund
You can give a customer a full or partial refund through Book That In. It can take up to 5-10 days for the refund to show on their bank account. There a...
Mon, 16 Aug, 2021 at 3:24 PM
Can I take a deposit or allow customers to pay 50% now and 50% later?
You can use Book That In's inbuilt ‘transfer’ functionality to allow your customers to pay a deposit, or to split payments into to two or more instalmen...
Fri, 28 Aug, 2020 at 8:28 AM
How to transfer or move a Group Event booking
Sometimes people book the wrong class or event and you want to move their booking to another option. Fortunately, moving or transferring a booking on a ...
Fri, 10 Feb, 2023 at 11:39 AM
How to Process an Additional Charge or a Refund
From time to time, you may need to refund a customer (e.g. if they miss a session or you need to cancel a session). You may also need to charge a custom...
Mon, 16 Aug, 2021 at 3:30 PM
How to view and print your attendance registers
Book That In It gives you a couple of ways to see who is on booked onto your class or event - you can use the in-built attendance registers, or you can use ...
Tue, 6 Sep, 2022 at 10:32 AM
How to manually add a customer booking
Sometimes people will want to pay you in cash, or in some other way outside of Book That In - if so, you can still keep a record of the booking in Book T...
Sun, 13 Aug, 2023 at 1:16 PM
How to change the dates of an existing booking, or cancel a single date in a block booking
If your customer needs to change the dates on their booking, then you can use the 'Move' function to achieve this. This might happen in a few ci...
Mon, 14 Aug, 2023 at 2:29 PM
Can I process a booking on behalf of my customer?
If you have a customer who has no access to email or a computer and wants to book with you, you have two options when it comes to booking them onto your eve...
Wed, 5 Jul, 2023 at 5:03 PM