How to Send a Customer Payment Receipt for a Book That In Booking via Stripe

Written By bookthatin

Last updated 4 months ago

When customers make a booking through Book That In, they automatically receive a confirmation email containing details of their booking and payment. However, some customers may request a specific payment receipt. This guide will show you how to send a receipt through Stripe, the payment processor used by Book That In.

Before you begin, it’s worth asking your customer to check their inbox for the original booking confirmation email, which is sent from support@bookthatin.com. This often contains the information they need and can save you time. If a dedicated payment receipt is still required, follow the steps below.

Video Tutorial

Step-by-Step Instructions

Step 1: Log in to your Stripe account

  1. Go to the Stripe login page and sign in with your account credentials.

Step 2: Find the customer’s payment

  1. Use the search bar at the top of the dashboard to enter the customer’s email address.

  2. Review the search results to find the payment in question.

  3. Locate the correct payment by matching the amount and date.

Step 3: Open the payment details

  1. Click on the specific payment to open its details page.

  2. Scroll down until you find the section titled Receipt History.

Step 4: Send the receipt

  1. In the Receipt History section, click the Send receipt button.

  2. Enter the customer’s email address in the pop-up box.

  3. Click Send to email the receipt to the customer.

Optional: Preview the receipt

  1. If you’d like to see what the receipt looks like before sending it, click View receipt.

  2. The preview will show what the customer will receive, including payment details, refund information (if any), and your business branding.

Optional: Customise your receipt branding

  1. To ensure receipts reflect your company’s identity, go to Settings in your Stripe dashboard.

  2. Here, you can upload your logo, choose your brand colours, and adjust other visual settings.

Conclusion

That’s all there is to it. You can now easily send individual payment receipts to customers directly from Stripe. Remember that customers usually already have their booking confirmation emails, but this method gives you a simple way to resend or issue specific receipts when requested.

If you need further help, contact the Book That In support team at support@bookthatin.com.