How to Process a Subscription Refund Without Cancelling It (Using Stripe)

In this tutorial, you will learn how to issue a refund for a subscription without cancelling it. While Book That In allows you to cancel and refund at the same time, processing a refund alone currently requires using Stripe. This guide walks you through the process step by step, ensuring you can quickly and confidently refund a customer while keeping their subscription active.

See tutorial on How to Cancel and Refund: How to Cancel a Subscription Price Band Booking

Video Tutorial

Step-by-Step Instructions

Step 1: Log in to Stripe

Start by logging into your Stripe account. This is where you will manage and process the refund.

Step 2: Search for the Customer

In the Stripe dashboard, locate the search bar at the top.

• Enter the customer’s email address

• Press Enter to view the results

This will display all records associated with that customer.

Step 3: Locate the Payments Section

After the search results appear:

• Look for different categories such as Customers and Payment Intents

• Find and click on Payments (you may need to look under “More results”)

This ensures you are viewing the actual transactions made by the customer.

Step 4: Select the Payment to Refund

Browse through the list of payments and find the one you want to refund.

• Hover over the payment entry

• Click the arrow that appears next to it

This will open the payment details.

Step 5: Process the Refund

Once inside the payment details:

• Choose the amount to refund

  • You can refund the full amount or just a portion

• Optionally, add a reason for the refund (for example, “customer request” or “mistake”)

• Click Refund to confirm

Step 6: Wait for the Refund to Complete

After submitting the refund:

• If your Stripe account has sufficient balance, the refund is typically processed within a couple of days

• If Stripe needs to pull funds from your bank account, it may take between 5 and 10 days

Conclusion

Processing a refund without cancelling a subscription is quick and straightforward using Stripe. While this feature may be added directly to Book.That.In in the future, for now Stripe provides a reliable way to manage refunds independently. If you encounter any issues, consider reaching out to support for assistance.